FAQ

We process all orders within 1–2 business days. Standard shipping typically takes 3–5 days, while express options are available at checkout.

Need more info? Read our full shipping policy.

We offer free delivery on orders over $75, and same-day dispatch for local orders placed before 12PM.

See all our current delivery offers.

We want you to be happy with your Kiki.Kefir order. If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at sales@kiki-kefir.com, including your order number and photos of the issue where applicable.

Due to the nature of food and beverage products, we are unable to accept returns or exchanges for opened items or products ordered in error. Refunds or replacements will be provided for products that arrive damaged, defective, or incorrectly shipped.

If you experience any issues with your order, our team will work with you to find a fair and satisfactory solution as quickly as possible.

Check our returns policy for more information.